RM

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About Us – RM Manufacturing Co. is one of the largest importers and distributors of fashion/costume jewelry in the United States. The mission statement of our company is to “simply provide excellence in quality and design at the best possible price, which enables our customers to succeed in the fiercest market conditions”. We are headquartered in Niles, IL in a 60,000 square foot facility of office, production, and warehouse space; delivering over 100,000 SKU’s on a day to day basis. We provide the utmost experience and expertise in all facets of the fashion jewelry industry in our capacity as a manufacturer, importer, and distributor.

History – RM opened its doors in 1983 starting from a 2,500 sq ft wholesale store front situation in Chicago, IL. In 1986, we established a factory and quickly became one of the largest rhinestone jewelry manufacturers in the US. Today, we still produce some of our product in the US, however, most of our manufacturing operations have now been moved overseas. Meanwhile, we have gradually expanded into a 60,000 square foot facility and increased our product range from merely rhinestone jewelry to all types of fashion, costume, and everyday basic jewelry.

Experience – We have 35+ years of manufacturing/importing experience and have grown steadily over the years! You can rest assured that your fashion accessories are backed by a large company that will always be there for you!

Our Brand – Crystal Avenue is our registered/trademark brand (which actually started out as Crystal Collection in 1986). Whenever you see a “Crystal Avenue” product, you know you have product which you can trust!

Quality Assurance – RM’s quality control protocols are second to none in the industry. We have a multi-stage quality control process which is followed for each and every product we sell. We make sure that the product is inspected at our factory level, then before being shipped out of the country of origin, and as well as upon receipt in our warehouse facility in the US.

Price – Because we are able to move such large volumes of product, we are able to provide the best prices around. By utilizing our designers, trend research analysts, logistics network, etc, we are able to provide a great product at an even better price. Our team of professionals work around the clock in the US and at our overseas facilities to bring you the latest fashions at the absolute best prices.

Lead & Cadmium Compliance – Our products are fully lead and cadmium compliant to California AB 1681 standards which are currently the base standards for adult jewelry in the US. All of our products are intended for adults only.

Wholesale Only - We are a large volume importer/distributor of fashion jewelry and accessories and only sell to resellers of our product. For this reason, when you sign up for a new account, we will ask you for a resale or business certificate that can prove you are a bona fide business and are exempt from retail sales tax.

Minimum Order Quantities – Our minimum order quantities are 12pcs per style per color.

Shipping – We will typically ship within 1-3 business days of receiving your order. We will only charge for the products that are able ship at the time of the shipment. Our default shipping carrier is UPS, however, we are able to ship via FedEx as well. Prepaid shipping fees will be added to your order. Or if you prefer, you can provide us your freight collect account for either carrier and we can ship on your account.

Backorders – Any items we do not have in stock at the time of shipment will automatically be placed on backorder (unless you indicate otherwise). We will attempt to notify you as the backorder becomes available to ship. However, if the backorder is too small in size, it may become difficult to notify you of the status until you place your next order. Please note, backorders for discontinued product that are no longer in stock will automatically be cancelled without notice by our auto-fulfilment system. Please reach out to our customer service team and we can provide you with more detailed information.

Stocked & Discontinued Product – We typically carry almost all of our product lines in stock in our US warehouse. However, because we carry over 100,000 SKU’s and are constantly bring in thousands of new SKU’s every season, we are also continually discontinuing SKU’s based on overall demand and fashion trends. When we discontinue a product and that item runs out of stock, it will no longer be re-orderable, unless you would like to place a special order.

Special Orders – Many of our discontinued or out of stock items are able to be special ordered (with a deposit amount, minimum order quantity, and between 4-8 weeks lead time). The MOQ is the necessary quantity for us to do a special production run for that particular item. Although each item is different, our MOQ’s typically range from 240pcs – 600pcs per style per color. If you have any items that you’d like to special order, please reach out to our customer service team.

Brand/Private Label Packaging - Our products are available for branding/private label packaging as well! Although this requires a MOQ similar to special ordering, we are well equipped to handle any size/form of orders that need to be packaged to your specifications. If you’d like to find out more about brand/private labeling, please reach out to our customer service team.

Return policy – No refund, exchange, or credit after 7 days. Merchandise should be immediately inspected upon arrival. Damaged/defective merchandise will gladly be exchanged within 7 days of the receipt of the shipment. Returns must be in the original packaging and unused condition. Please notify our customer service team of such damages within this time period, in which you will receive an RA number and instructions for your return. IMPORTANT: Returns will not be accepted without proper authorization.

Volume Discounts – Volume discounts can be considered for accounts that consistently order in larger quantities every month. Accounts averaging $1,500 per month or more will be considered. Please inquire with our sales department for more information.